Shipping & Returns

WHAT IS THE DELIVERY TIME?
The orders are shipped once or twice a week. On average the order is delivered within 4 days. Shipments abroad are longer on the road.


SHIPPING COSTS
With an order of € 60.- or more the shipping costs are free, when the order is under € 60, -, the rate of 5.95 euros including b.t.t. charged. This shipping costs only applies to orders in the Netherlands. Our shipping costs abroad are low. Make an order and before you pay it is clear what the shipping costs are associated with your order.

HOW DO I KNOW WHAT THE STATUS OF MY ORDER IS?
When you order something in the webshop you will receive confirmation via e-mail. After the order has been sent you will automatically receive an email with track & trace.

ARE THE ARTICLES I ORDERED ALWAYS DELIVERED?
When in stock these are always delivered. We strive to only place items on the webshop that are in stock. Should it happen that this is not the case, we will contact you by e-mail.

CAN IT PREVENT THAT ARTICLES ARE LATER AGAIN?
Yes. If the article is no longer available, then this article will be removed from the webshop.

SHOULD I ALSO PAY SHIPPING COSTS IF I WANT TO RETURN AN ARTICLE?
The shipping costs of the return are for your own account. You can return the items within 14 days of receipt.

WHAT HAPPENS TO THE ORDER IF I DO NOT BE AT HOME AT DELIVERY?
The shipment of your order is via PostNL. They try to meet you twice at home. If this does not work, then receive it
you have a note in the mailbox with the details where your order can be picked up. It may also be that PostNL
deliver the package to the neighbors. Other shipping options may have different conditions. Feel free to ask about this.

CAN I CANCEL MY ORDER FREE OF CHARGE?
As soon as you have paid the order, the shipment of your order will be activated. When the status of
your order changes, receive a confirmation by e-mail. Once the order has been sent, it is no longer
possible to cancel it. Other conditions apply to other carriers.

WHAT IS THE PAYMENT METHOD IN THE WEBSHOP?
More than 8 payment options are possible. The possibilities are listed on our website.

WHAT ARE THE EXCHANGE AND RETURN CONDITIONS?
Within 14 days after receipt of the order you can exchange or return the items with return form. The articles are not worn and / or washed.

DO I RECEIVE MONEY FOR A RETURN-CONTROLLED ARTICLE?
When you return an item within 14 days after receipt, you will receive the amount of the item refunded. The costs for the return are for the account of the customer.

 

Feel free to contact us if you have any questions.

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